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Introducing Synthetic Private Probes for Deeper Digital Experience Monitoring Visibility
These probes are excellent for assessing:
- The external performance of your public-facing website.
- What a customer in a major metropolitan area experience.
However, public probes have a critical limitation because they can’t see inside your network. They stop at the firewall, leaving a potential blind spot for the applications and infrastructure that truly power your business.
What is a Synthetic Private Probe, and Why Do I Need One?
A Synthetic Private Probe is a dedicated monitoring agent deployed directly in your network infrastructure. It allows you to monitor internally and externally hosted websites or Universal Resource Indicator (URI) entities from an exact vantage point.
Using a Synthetic Private Probe as a part of your Digital Experience Monitoring (DEM) strategy directly addresses common challenges, such as:
- Monitoring behind a firewall: this provides availability metrics for internal applications, employee portals,
or other crucial services that are not internet-facing. - Gain a more complete understanding of a true user experience: pinpoint performance issues related to specific local networks
or internal routing. This is more specific to the exact experience of a user from their location. - Proactive root cause isolation: determine if a problem lies with your application, data center infrastructure, or an external service provider.
Synthetic Private Probes help you eliminate the guesswork. By extending your DEM reach into your network, you have additional information
to work towards a consistent experience for all users.
A Use Case for Internal Monitoring with Synthetic Private Probes
Synthetic Private Probes can monitor the digital experience for your employees and back-office operations.
Let’s take a look at two common use cases.
Internal Application Performance
Your workforce’s productivity hinges on critical, often custom-built, internal applications, like an HR portal,
custom finance dashboard, or proprietary CRM systems. Because these resources are securely hosted behind your firewall,
they are entirely invisible to external public probes.
This creates a dangerous blind spot where performance issues can fester undetected, leading directly to employee frustration and lost work hours.
The Synthetic Private Probe solves this by running scheduled synthetic tests that monitor the availability and response time.
This capability allows you to proactively detect and resolve slowdowns in internal systems before they translate into costly downtime
or a significant drop in employee efficiency.
Validating SaaS Performance from Your Network’s Perspective
The modern enterprise relies heavily on mission-critical SaaS applications like Salesforce, Office 365, and Slack.
A public probe can confirm that the SaaS vendor’s service is generally available, but it cannot tell you if the performance is adequate for your employees.
A Synthetic Private Probe deployed within your office location or data center can accurately measure the full user experience.
It monitors the specific network path, latency, and performance of the SaaS application from your local network to the cloud.
This is a game-changer for diagnostics, because you can quickly and definitively diagnose whether performance degradation is an external issue or an internal one.
Unlocking Full Observability with Synthetic Private Probes in your Digital Experience Monitoring Strategy
Synthetic Private Probes are essential for closing the visibility gap left by external public monitoring.
While public probes gauge external performance from standard locations, private probes allow you to monitor critical internal applications,
firewalled resources, and unique internal network paths that dictate your employees’ and customers’ true digital experience.
By deploying probes within your own network environment, you gain vital performance metrics from the inside out.
Beyond this primary use of monitoring internal networks, a secondary application of private probes involves extending your monitoring reach into specific,
geographically isolated locations. For example, if your organization maintains a cloud location or a data center in a region like Spain,
you can install a private probe there. This allows you to run synthetic tests directly from that point of presence, gaining critical insight into the
performance experienced by customers or employees in that specific area. This can be a useful option for those looking to gain actionable visibility
across your entire global infrastructure.
Deploy Synthetic Private Probes in SolarWinds Observability SaaS Digital Experience Monitoring
By integrating Synthetic Private Probe data into SolarWinds® Observability SaaS Digital Experience Monitoring, you gain additional metrics for enhanced correlation, allowing for faster incident response, more accurate root cause analysis, and a validated understanding of a user’s actual digital experience internally and externally.
If you’re ready to deploy Synthetic Private Probes, visit our documentation page for a step-by-step walkthrough and to review system requirements.
The post Introducing Synthetic Private Probes for Deeper Digital Experience Monitoring Visibility appeared first on SolarWinds Blog.
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Frequently Asked Questions
Find answers to common questions about this content
IT Service Management (ITSM) Leader
What limitations do public probes have in monitoring internal applications?
Public probes cannot monitor inside your network because they stop at the firewall. This creates blind spots for internal applications and infrastructure that are critical to your business operations. Without visibility behind the firewall, performance issues in internal systems can go undetected, leading to employee frustration and lost productivity.
What is a Synthetic Private Probe and why is it important for internal monitoring?
A Synthetic Private Probe is a monitoring agent deployed inside your network infrastructure. It lets you monitor both internal and external websites or URIs from an exact vantage point within your network. This helps you track availability and performance of internal applications behind firewalls, providing a more complete view of user experience and enabling proactive issue detection.
How do Synthetic Private Probes compare to public probes for monitoring SaaS applications?
Public probes can confirm general availability of SaaS services but cannot measure performance from your local network. Synthetic Private Probes deployed within your office or data center measure network path, latency, and performance from your location to the cloud, providing a more accurate view of the user experience and helping diagnose if issues are internal or external.
What are the benefits of deploying Synthetic Private Probes in geographically isolated locations?
Deploying Synthetic Private Probes in remote cloud locations or data centers lets you run synthetic tests from those points. This provides critical insight into performance experienced by users in specific regions, helping you gain actionable visibility across your global infrastructure and address location-specific issues.
How does integration of Synthetic Private Probe data with SolarWinds Observability improve incident management?
Integrating Synthetic Private Probe data into SolarWinds Observability SaaS Digital Experience Monitoring adds metrics that enhance correlation. This supports faster incident response and more accurate root cause analysis by providing a validated view of user experience internally and externally, helping you resolve issues more efficiently.
What specific internal applications can Synthetic Private Probes monitor effectively?
Synthetic Private Probes effectively monitor critical internal applications such as HR portals, custom finance dashboards, and proprietary CRM systems. These are often custom-built and hosted behind firewalls, making them invisible to public probes but essential for employee productivity and back-office operations.
What resources are available to guide the deployment of Synthetic Private Probes?
A detailed documentation page provides a step-by-step walkthrough and system requirements for deploying Synthetic Private Probes. This helps ensure proper installation and configuration within your network environment to maximize monitoring effectiveness.
How can deploying Synthetic Private Probes reduce risk of undetected internal system issues?
Deploying Synthetic Private Probes inside your network reduces the risk of undetected slowdowns by continuously monitoring availability and response times of internal applications. This proactive approach helps you identify and resolve issues before they impact employee productivity or cause downtime.
Network Operations Manager
What limitations do public probes have in monitoring network performance?
Public probes cannot monitor inside your network because they stop at the firewall. This creates blind spots for internal applications and infrastructure that are critical to your business operations. Without visibility behind the firewall, you risk missing performance issues in employee portals or custom internal systems, which can lead to downtime and lost productivity.
What is a Synthetic Private Probe and why is it important for network monitoring?
A Synthetic Private Probe is a monitoring agent deployed inside your network infrastructure. It lets you monitor both internal and external websites or URIs from an exact vantage point within your network. This helps you gain a more complete understanding of user experience and detect issues behind firewalls that public probes miss.
How do Synthetic Private Probes compare to public probes in monitoring internal applications?
Public probes monitor from outside your network and cannot see behind firewalls, missing internal applications. Synthetic Private Probes run inside your network, providing availability and response time metrics for internal apps like HR portals or proprietary systems. This internal vantage point helps detect issues that public probes cannot, offering a more complete view of user experience.
What advantages do Synthetic Private Probes offer for monitoring geographically isolated locations?
Synthetic Private Probes can be installed in specific remote locations like a cloud region or data center abroad. This lets you run synthetic tests from that exact location, providing insight into the performance experienced by users there. This approach extends your monitoring reach beyond standard public probe locations, helping you understand global infrastructure performance.
How does SolarWinds Observability SaaS integrate Synthetic Private Probe data for incident management?
SolarWinds Observability SaaS integrates Synthetic Private Probe data to provide enhanced metric correlation. This integration supports faster incident response and more accurate root cause analysis by combining internal and external performance data. It helps validate the actual user experience, improving your ability to manage incidents effectively.
What specific internal network elements can Synthetic Private Probes monitor that public probes cannot?
Synthetic Private Probes monitor internal applications, firewalled resources, and unique internal network paths. These include employee portals, custom finance dashboards, proprietary CRM systems, and internal routing that public probes cannot access due to firewall restrictions.
How can deploying Synthetic Private Probes reduce downtime and improve employee efficiency?
Deploying Synthetic Private Probes enables proactive detection of slowdowns in internal systems by running scheduled synthetic tests. This early warning helps resolve issues before they cause costly downtime or significant drops in employee productivity, supporting smoother operations and less disruption.
What benefits does integrating Synthetic Private Probes with existing monitoring tools provide during rollout?
Integrating Synthetic Private Probes with SolarWinds Observability SaaS enhances metric correlation and root cause analysis. This integration supports faster incident response and provides validated user experience data, reducing friction during rollout by aligning with your existing monitoring workflows.
Systems & Infrastructure Administrator
What limitations do public probes have in monitoring internal applications?
Public probes cannot monitor inside your network because they stop at the firewall. This creates blind spots for internal applications and infrastructure that power your business. Without visibility behind the firewall, you risk missing performance issues in critical internal systems like employee portals or custom dashboards. Synthetic Private Probes address this by monitoring from within your network, providing availability metrics for these firewalled resources.
What is a Synthetic Private Probe and why is it important for monitoring?
A Synthetic Private Probe is a monitoring agent deployed inside your network infrastructure. It lets you monitor both internal and external websites or URIs from an exact vantage point within your environment. This helps you understand the true user experience by pinpointing issues related to local networks or internal routing, which public probes cannot detect. It also supports proactive root cause isolation by identifying if problems stem from your application, data center, or external providers.
How do Synthetic Private Probes compare to public probes in monitoring capabilities?
Public probes monitor external performance from standard locations but cannot see inside your network or behind firewalls. Synthetic Private Probes extend monitoring inside your network, covering internal applications, firewalled resources, and unique network paths. This provides a more complete view of user experience, including internal routing and local network issues that public probes miss. Private probes also enable monitoring from specific geographic locations within your infrastructure.
What challenges do Synthetic Private Probes address in Digital Experience Monitoring?
Synthetic Private Probes address challenges like monitoring behind firewalls, gaining accurate user experience insights from internal networks, and proactive root cause isolation. They fill visibility gaps left by public probes, allowing you to detect issues in internal applications and network paths. This helps reduce guesswork and supports consistent user experience by providing detailed performance metrics from inside your network environment.
What specific internal applications can Synthetic Private Probes monitor effectively?
Synthetic Private Probes effectively monitor critical internal applications such as HR portals, custom finance dashboards, and proprietary CRM systems. These applications are often custom-built and hosted behind firewalls, making them invisible to public probes. The probes run scheduled synthetic tests to track availability and response times, helping detect performance issues before they impact employee productivity.
How do Synthetic Private Probes measure SaaS application performance differently than public probes?
Synthetic Private Probes measure SaaS performance from within your local network, monitoring network path, latency, and user experience specific to your environment. Public probes only confirm general availability from external locations. This internal vantage point allows you to diagnose whether performance issues are caused by your network or the SaaS provider, improving troubleshooting accuracy for apps like Salesforce and Office 365.
What resources are available to help deploy Synthetic Private Probes?
SolarWinds provides a documentation page with a step-by-step walkthrough and system requirements for deploying Synthetic Private Probes. This resource helps ensure proper installation and configuration within your network environment, reducing setup friction and supporting a smoother rollout.
How do Synthetic Private Probes help reduce guesswork during incident diagnosis?
Synthetic Private Probes provide detailed internal performance metrics, allowing you to pinpoint whether issues originate from your application, data center infrastructure, or external providers. This proactive root cause isolation reduces guesswork and accelerates incident resolution by giving you clear insights from inside your network.